Refund Policy

All products at TPA are handcrafted at the workshop at The City Palace, Jaipur. The products are prepared on order-basis and go through a proper and rigorous routine of quality checks before being shipped out. To protect the interests of our artisans, we do not accept any cancellations and returns as all the orders are processed immediately.

Terms & Conditions

• If you are unhappy with the product, then you can write to us on info@thepalaceatelier.com within 24-48 hours of receiving the product to initiate the exchange process. 
• Exchange of product is only eligible under following conditions:-
• The product received is damaged
• The product received is incorrect
• Size issues
• To make a claim, kindly share a picture of the product being unused (unworn, unwashed, unaltered) and the tags being intact within the time frame mentioned above. A product can only be exchanged against another piece of the same design. All exchange request costs will be borne by the customer and we shall re-ship the products at our expense. All products must be returned in their original and undamaged packaging. 
• Custom made products cannot be exchanged as they are handcrafted especially for the customer’s measurements. 
• Any delays or lost packages due to unforeseen weather and logistical circumstances is not responsibility.
• Apart from the above conditions, we do not accept any returns or exchange and we reserve the right to refuse in case the request doesn’t meet the aforementioned conditions.